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THE INCREASING IMPORTANCE OF THE E HEALTH SYSTEM AFTER THE COVID 19 OUTBREAK WITH NEW HEALTHCARE EXPECTATIONS
ZERRİN GAMSIZKAN, ABDULKADİR KAYA, MEHMET ALİ SUNGUR
Eurasian Journal of Family Medicine - 2021;10(2):84-91
Department of Family Medicine, Duzce University Medical Faculty, Duzce, Turkey

Aim: The health system is undergoing a rapid transformation with the constantly developing world. The Covid 19 pandemic that threatens humanity seems to change the health system as in every field. The study aimed to determine the use of the e Health system before and after the pandemic and how health services have changed after the pandemic. Methods: The study was designed with a mixed method that includes analysis of qualitative and quantitative data. The quantitative data of the study were collected with the help of a questionnaire before the pandemic. Qualitative data acquisition and analysis were carried out after the pandemic. Results: According to the results of the study, the rate of participants who did not use the e Health system before the pandemic was 73.5% (n=155). When asked about the reasons for not using the e Health system; 43.2% of the participants (n=67) stated that they did not need it, 28.4% (n=44) were not aware of the system and 28.4% (n=44) stated that they did not know how to use the system. According to the qualitative data results, five main themes were obtained after the Covid 19 outbreak. The themes were; getting health information and guidance remotely during the pandemic is the best alternative, creating a sense of trust, compliance with the new situation, expectations from the health system in the new period, and expectations for guidance in accessing e health information. Conclusion: The most important result of this study, the increase in the use of distance health and e health, seems to be the framework of the new health service. When the results are read in this context, it can be predicted that a large share of the investments in the field of health will be shifted to digital health systems.

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