ESRA SAATCİ, VOLKAN ARPACI, NAFİZ BOZDEMİR, GUNEY ERGUN, ERSİN AKPINAR, CUNEYT EVRUKE
Gynecology Obstetrics & Reproductive Medicine - 2005;11(1):17-22
Objective: To assess satisfaction of pregnant women for antenatal care and the difference between primary, secondary and tertiary care if there is any. Study Design: A descriptive study was performed using a questionnaire to assess pregnancy satisfaction in 300 mothers who admitted to primary, secondary and tertiary care units in 1999. Results: The mean age of 300 mothers was 26.3±5.4 years, 12.3% were illiterate, 85.0% were housewives and 72.3% had social security. Overall satisfaction rate of mothers from health care services was 66.3%. There was no significant difference between primary, secondary and tertiary care units in terms of pregnancy satisfaction (p>0.05). There was no significant difference for accessibility to health care unit and health care personnel between primary, secondary and tertiary care (p>0.05). There was significant difference in the physical conditions of the health care unit such as comfort, seats in the waiting room, design to contribute health education, overall convenience of the building (p=0.001, p=0.023, p=0.0001, p=0.031, respectively). There was significant difference in attitudes of health care personnel in kindness, intimacy, privacy, dealing with problems, competency, prescription, diet, physical exercise, and trust (p=0.005, p=0.006, p=0.028, p=0.001, p=0.018, p=0.005, p=0.048, p=0.052 and p=0.001, respectively) mostly in favour of primary and secondary care. Conclusion: Although there was not any significant difference between levels of care for antenatal care in terms of accessibility of either health care unit or personnel, we had higher scores in primary care which may be due to close relationship between care providers and women.
